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FAQ


Please read the below for your convenience, but reach out with any questions at any time - we're here to help:

Shoot us an email // service@texas-standard.com

Drop us a line // (512) 766-6897

 

How much is shipping? 

$4.95 flat for orders up to $50, and complimentary shipping on orders over $50.

How do your products fit?

Our products essentially fit true to size -- whatever size shirt you have the most of in your closet is likely to be the right size with us.  We've generally aimed to avoid baggy cuts for each size, which should fit most folks nicely. None of our products shrink during normal washing.

Please also check our sizing guide for more details.

How can I exchange or return a product?

We've got you covered with FREE RETURNS & EXCHANGES. We accept all exchanges and return for products that are not damaged within 30 days of purchase. Just follow these steps:

1. Forward your order confirmation email to us at service@texas-standard.com and let us know what you'd like to exchange or return. If you can't find the order confirmation, please email service@texas-standard.com with your name and details on the exchange / return and we'll take care of it for you.
2. We will email you a USPS shipping label with easy instruction - free of charge.
3. Send the items back, including your order confirmation page if you have it, and as soon as we receive the order we will ship out the desired product or issue a refund. 

I placed an order with the wrong shipping address or other details - what do I do?

We generally ship orders within 24 hours, so please immediately email us at service@texas-standard.com with your name and the correct shipping address or correction. 

When will my order arrive?

We ship U.S. Postal Service First-Class / Priority Mail.  Orders go out Monday through Friday. Our orders typically arrive in 2-3 business days.

Where is my tracking number?

Tracking numbers will be sent via email upon our packing of the order. 

I haven't received my package yet, what should I do?

Check the tracking info on the link you received via email upon purchasing, the most common problem is the post office holding a package. As always, email us and we're happy to help.

Retail store interested in carrying the brand?  

Please email us at howdy@texas-standard.com with information about your store.

Do you have brand ambassadors?

We are currently accepting brand ambassadors for our upcoming program in 2017. Please visit this link to apply: Texas Standard Brand Ambassador Application